Help centre

WhatsApp & email

Setting up WhatsApp Business for your team

3 min read·Updated 5/14/2026

Izzi Manager has a built-in WhatsApp inbox so your team can chat with customers without using personal numbers.

Connect your WhatsApp Business Account

You'll need a Meta Business Account with a verified WhatsApp Business number. Settings → WhatsApp → Connect. We walk you through the credentials in Meta's developer console.

Multi-agent presence

Every team member with the WhatsApp permission shows up on the inbox roster. Each can tap-in or tap-out to signal availability. The inbox shows who's on duty in real time.

Away message

When everyone taps out (or after hours), incoming messages get an auto-reply you configure in Settings → WhatsApp → Away message. Throttled per contact so customers don't get spammed.

Mobile

The inbox works just as well on phone. Install the PWA from the browser's "Add to home screen" prompt.

Still stuck?

Email support@izzimanager.com.